Privacy policy

When you browse: nothing that identifies you. Your cart is kept in your own browser until you check out. We count page visits with Vercel Web Analytics, which is anonymous and uses no cookies.

When you order: your name, email, shipping address, phone number if you give one, and what you bought. You enter these at Shopify’s checkout.

When you pay: your payment is handled by Shopify and its payment processors. We never see or store your card number.

When you contact us: what you send, such as an email, or an unboxing video for a claim.

• to pack and ship your order, and send order and shipping emails
• to answer your questions and handle claims, returns and pre-orders
• to keep the business and tax records the law requires
• to send you news or offers, but only if you have signed up for them

Only who we need to, to get your order to you:

• Shopify, which runs our checkout and order records (Shopify’s privacy policy)
• the carrier delivering your parcel, such as Canada Post, which gets your name and address
• Vercel, which hosts this website
• anyone the law requires us to

We never sell or rent your information.

Order records are kept for as long as Canadian tax law requires us to keep them, currently six years. Emails and unboxing videos are kept until your question or claim is settled.

You can ask us to show you the information we hold about you, correct it, or delete what we don’t have to keep. Email us at northernauratcg@gmail.com and we will reply within 30 days.

If you are not happy with how we handled your information, you can contact the Office of the Privacy Commissioner of Canada.

If we change this policy we will update this page. The latest version always applies.