Refund & pre-order policy

Trading card products, sealed boxes, packs and single cards alike, are final sale and can’t be returned or exchanged. Once a box or pack has left us there is no way to tell whether it has been opened or searched.

Other items, such as plushies, figures and supplies, can be returned within 7 days of delivery if they are unopened and in their original condition. Email us at northernauratcg@gmail.com before sending anything back.

If something arrives damaged, missing or not what you ordered, we can only help with an unboxing video. Please film every parcel as you open it. The video needs to:

• start with the parcel still sealed, with the shipping label clearly readable
• be one continuous take: no cuts, pauses or edits
• show the parcel being opened and every item coming out
• show the problem up close: the damage, the shrink wrap or seal, or what is missing

Email the video and your order number to northernauratcg@gmail.com within 48 hours of delivery. For sealed product, keep the box, the shrink wrap and the packaging until we have replied.

Without a video, or after 48 hours, we can’t accept a claim. With one, we will put right anything we got wrong, and help you file a claim with the carrier for a tracked parcel damaged in transit.

Small marks, dents or scuffs on a box’s outer packaging or shrink wrap, minor factory print or cut differences, and slight curl or bend in cards from humidity are normal for imported product and aren’t treated as damage.

Single cards are sold Near Mint. If one arrives in worse condition, the unboxing video shows the card as it came out of its sleeve and toploader.

An order can be cancelled until it ships. Cancellations carry a fee of up to 10% of the order, which covers the payment processing cost we can’t get back.

Prices on imported products follow the market and change often. If a price drops after you buy, we don’t refund the difference or adjust the price. If it rises, you keep the price you paid.

Pre-orders are charged in full when you order.

Pre-orders ship when our allocation arrives, usually 3–4 weeks after you order. Everything else in the same order waits and ships with the pre-order. If you want in-stock items sooner, order them separately.

An order with a pre-order in it can’t be partly shipped or partly cancelled.

A pre-order can be cancelled before it ships, for the same fee of up to 10%. Where a listing says a pre-order can’t be cancelled, that applies without exception, because we order our allocation based on the pre-orders we receive.